FAQs

Shopping Channels

 ‘ShopOnLine’ is our Online Only shopping channel. Here you can shop for computer hardware and software products from almost every major manufacturer at competitive prices. These products are stocked at various warehouses across North America, from where we fulfill your order depending upon item availability and ship-to location.

 This channel is not implemented as yet for online shopping. This link shows products which we have traditionally carried in our retail store in Beavercreek, Ohio. We stock some of the products, mostly of common use such as a selection of RAM, motherboards, CPUs, monitors and computer cases, etc. Customers can buy these products at the retail store and soon, they will also be able to order these online as well.

Yes, as of now, customers need to register separately for shopping on these channels.

’ShopOnLine’ lists about 500K products whereas ‘Shop Local Channel’ carries only few hundred products.

 Yes, there can be price difference for a particular product on both channels due to difference in our shipping cost or a different supplier.

Prices and Availability

No, we download and update the product descriptions, availability and price list from the distributors, once every business day. Consequently, prices and quantities on our website may be 12 hours old. However, once an order is placed, we check real time price and availability through our XML connection to the warehouses. In some circumstances, the prices may differ significantly due to nature of the computer products. In such a case we will inform you of new price  and let you decide if you still would like the order to be fulfilled.

Orders and Shipping

 Online orders are generally processed the same day if received before 4:00 PM EST. However, actual shipment would depend upon the item availability, the warehouse location and carrier pickup time from where the shipment is being.

For ‘ShopOnLine’ channel, shipping is calculated from the warehouse where the product is being shipped from to the customer’s ship-to location. Please note that the shipping charges which you see are estimated depending upon weight and size of the package. We will update the charges to correct amount and notify once the shipping warehouse location is determined.

 For ‘Shop Local Channel’, shipments include exact amount charged, including insurance charges. The orders are shipped from the store location, Zip Code 45430. Pick-up or courier delivery is also available in local area.

Payments

 For ‘ShopOnLine’, customers can pay by Visa, MasterCard, Discover, American Express, PayPal or Google Checkout.  Qualified customers can also use ‘Net Terms’ by issuing Pos (Purchase Orders). For ‘Shop Local Channel’, we accept Visa, MasterCard, POs or checks.

Please note that CVV or CVN codes of your credit card will be required when paying by credit cards.

Warranties

 All purchases carry manufacturer warranty only.  We will accept return or exchanges within 30 colander days from the date of the invoice, if pre-approved and supported by a manufacturer case number.  Please read the Terms and Conditions before you make a purchase.

If you have problem with some product, we will certainly take up the case with the manufacturer and try to solve the issue but it would not alter our right and obligations as defined in Terms and Conditions.